Fraudsters will create fictitious support sites to entice crypto owners to contact them directly and convince them to divulge login information or surrender control of their crypto accounts.

Victims are often directed to wire or transfer their funds out of brokerage or bank accounts to cryptocurrency exchanges, or to transfer the contents of their crypto wallet to another wallet to “safeguard” the contents.

Once they convince victims that their financial accounts have been compromised and their funds need to be moved, they gain control over the victims’ computers and ultimately their finances. They may call, email, or text their targets and offer to resolve such issues as a compromised email or bank account, a computer virus, or a software license renewal. In tech support scams, fraudsters pose as customer or tech support representatives from reputable well-known tech companies. Investigators are seeing an emerging trend in which tech support scammers are convincing victims that their financial accounts have been compromised and their funds need to be moved so the fraudsters can gain control over the victims’ computers and finances. The Boston Division of the Federal Bureau of Investigation (FBI) is warning that as tech support fraud evolves, the number of people falling victim to the crime is on the rise, and so are financial losses.

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